Terms of service

Last Updated: October 13, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Welcome to Vellena.

Vellena is an online retail store operated by VELLENA LLC, focused on Console Tables and directly related furniture accessories where specifically offered.

These Terms of Service explain the rules and conditions that apply when you visit our website, browse products, place an order, make a payment, request shipping assistance, cancel an order, request a return or refund, contact customer support, submit content, or otherwise use Vellena services.

By using the Vellena website or placing an order, you agree to these Terms and the policies applicable to your transaction, including our:

• Shipping Policy
• Cancel My Order / Cancellation Policy
• Return & Refund Policy
• Payment Methods Policy
• Privacy Policy

Please review the applicable product information and store policies before completing checkout.

1. About Vellena

Vellena is operated by:

VELLENA LLC

Our online store focuses primarily on:

• Console Tables
• Decorative Console Tables
• Entryway Console Tables
• Hallway Console Tables
• Sofa Console Tables
• Related furniture accessories where specifically offered

Available designs, finishes, materials, dimensions, and configurations may change over time.

The individual product page should be used as the primary source for the specifications that apply to a particular Console Table.

2. Business Information

Business: VELLENA LLC
Brand: Vellena

Business Address:
3701 NORTH BEACH STREET
FORT WORTH, TX 76137
United States

Phone: +1 (409) 392-8211

Email: admin@vellenallc.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

The business address shown above should not automatically be treated as a public showroom, walk-in retail location, customer pickup point, or universal return-processing location unless Vellena specifically confirms otherwise.

3. Eligibility to Purchase

To place an order through Vellena, you must be legally capable of entering into the transaction under applicable law.

By completing checkout, you represent that:

• You are legally able to make the purchase
• You are authorized to use the selected payment method
• Your billing information is accurate
• Your shipping information is accurate
• Your purchase is for a lawful purpose
• You have reviewed the applicable product information
• You have reviewed the policies relevant to the purchase

4. Accurate Customer Information

Customers are responsible for providing complete and accurate information.

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Delivery information
• Payment information required by checkout

Incorrect or incomplete information may result in:

• Payment failure
• Additional verification
• Fulfillment delay
• Shipping delay
• Failed delivery
• Carrier correction charges
• Return to sender
• Order cancellation

Please review your information before submitting an order.

5. Use of Our Website

You may use the Vellena website for lawful shopping and informational purposes.

You agree not to use the website to:

• Commit fraud
• Submit unauthorized payments
• Attempt unauthorized access
• Circumvent security measures
• Introduce malware or harmful code
• Interfere with website operation
• Misuse promotions or discount codes
• Submit materially false information
• Abuse return or refund procedures
• Abuse chargeback procedures
• Collect protected information without authorization
• Conduct unauthorized large-scale scraping
• Engage in unlawful activity

Vellena may restrict website access where there is a reasonable concern involving fraud, security, abuse, or unlawful activity.

6. Product Information

Vellena aims to provide clear and useful information about each Console Table.

Depending on the product, a listing may include:

• Product name
• Description
• Photographs
• Overall dimensions
• Tabletop dimensions
• Materials
• Color
• Finish
• Construction
• Product weight
• Included components
• Assembly requirements
• Care information
• Other product-specific details

Customers should review the individual product page before placing an order.

7. Product Dimensions

Customers are responsible for reviewing listed dimensions before purchase.

Lifestyle photography may make a Console Table appear larger or smaller because of:

• Camera angle
• Room size
• Nearby furniture
• Styling
• Perspective

Customers should rely on the stated measurements rather than photography alone when deciding whether a product is suitable for the intended space.

8. Measuring the Intended Space

Before ordering, customers should consider:

• Available wall width
• Available floor depth
• Table height
• Nearby furniture
• Door clearance
• Hallway width
• Stairways
• Elevators
• Building entrances
• Gates
• Other access restrictions

Vellena is not responsible for a Console Table being unsuitable for a customer's space when the published dimensions were accurate.

An otherwise eligible return for this reason will generally be handled as a change-of-mind return.

9. Assembly Information

Some Console Tables may require assembly.

Depending on the individual product, the package may include:

• Tabletop
• Legs
• Base components
• Structural supports
• Hardware
• Fasteners
• Instructions

Assembly requirements vary by product.

Customers should review the applicable product page before ordering.

10. Product Photography

Product photographs are intended to show the general design and appearance of the Console Table.

Lifestyle images may contain other objects used for presentation.

Unless the product listing specifically states otherwise, surrounding items such as:

• Lamps
• Mirrors
• Books
• Plants
• Artwork
• Rugs
• Chairs
• Decorative accessories

are not included simply because they appear in a photograph.

11. Color and Display Differences

Product appearance may vary slightly because of:

• Photography
• Room lighting
• Camera settings
• Screen brightness
• Monitor calibration
• Mobile-device settings
• Viewing angle

Minor screen-related differences do not automatically mean the product is defective.

If the physical product is materially different from the listing, contact Vellena for review.

12. Natural Material Variation

Some Console Tables may use wood or other naturally variable materials.

Reasonable differences may appear in:

• Grain
• Tone
• Texture
• Knots
• Natural markings
• Surface patterns
• Material character

These characteristics are not automatically defects when they are consistent with the product description and nature of the material.

13. Product Availability

Product availability may change.

A product shown as available may occasionally become unavailable because of:

• Inventory discrepancy
• Unexpected demand
• Product damage discovered before shipment
• Quality-control issue
• Technical error
• Product discontinuation

If Vellena cannot fulfill a paid order, we may cancel the affected item and return the eligible amount to the original payment method.

14. Prices

Unless otherwise stated, prices are displayed in:

United States Dollars (USD)

Prices may change before an order is placed.

Once an order has been successfully submitted, the confirmed transaction price normally applies unless there is an obvious pricing, technical, or checkout error.

15. Pricing Errors

An incorrect price may occasionally appear because of a technical or administrative error.

If Vellena identifies an obvious material pricing error before fulfillment, we may:

• Contact the customer
• Correct the error
• Offer the option to proceed at the corrected price
• Cancel the affected order
• Refund the eligible amount

Vellena will not intentionally substitute a materially different transaction price without addressing the issue.

16. Promotions and Discount Codes

Promotional offers may have separate conditions.

Unless otherwise stated:

• Discount codes must be applied before checkout is completed
• Minimum-purchase requirements may apply
• Promotions may apply only to eligible products
• Promotions may not be combined
• Discounts generally cannot be applied retroactively
• Promotions may have expiration dates

The checkout total shown before payment controls the transaction.

17. Currency Conversion

Vellena processes transactions in USD.

If your bank or payment provider uses another currency, it may convert the transaction.

Vellena does not control:

• Exchange rates
• Currency-conversion fees
• Foreign-transaction fees
• International-processing charges
• Bank fees

18. Payment Methods

Vellena accepts the payment methods displayed during checkout.

Depending on availability, these may include:

• Major credit cards
• Major debit cards
• PayPal
• Other supported online payment methods

Only payment options actually displayed during checkout should be considered available.

Please review our Payment Methods Policy for additional details.

19. Payment Authorization

Submitting an order does not guarantee payment approval.

Payment may be declined because of:

• Incorrect payment information
• Billing-address mismatch
• Expired payment method
• Insufficient funds
• Insufficient available credit
• Bank restrictions
• International transaction restrictions
• Security controls
• Incomplete authentication
• Fraud-prevention procedures

Vellena cannot override a payment decision made by an independent bank or payment provider.

20. Payment Verification

Certain transactions may require additional verification before fulfillment.

Vellena may review:

• Billing information
• Shipping information
• Payment status
• Customer information
• Order information
• Product availability
• Fraud-prevention information

Vellena will not normally ask customers through ordinary email to provide:

• Complete card number
• CVV or CVC
• Banking password
• PayPal password
• Payment-account password
• One-time authentication code

21. Order Confirmation

After successful checkout, Vellena may send an order confirmation to the email address provided.

Please review the confirmation carefully.

If you notice an error involving:

• Console Table selected
• Finish
• Color
• Variant
• Quantity
• Recipient name
• Shipping address

contact Vellena as soon as possible.

Receiving an order confirmation does not mean the product has already shipped.

22. Order Acceptance

Vellena may review an order before fulfillment.

We may hold, decline, or cancel an order for legitimate reasons such as:

• Failed payment
• Unverified payment
• Suspected fraud
• Unauthorized transaction
• Unsupported delivery address
• Product unavailability
• Significant pricing error
• Technical error
• Incomplete order information
• Inability to fulfill the order

If Vellena cancels a paid order, the eligible amount will be returned to the original payment method.

23. Order Changes

If you need to change:

• Recipient name
• Shipping address
• Telephone number
• Console Table design
• Finish or color
• Quantity

contact Vellena as soon as possible.

Changes are not guaranteed after fulfillment has begun.

A significant product change may require cancellation of the original eligible order and placement of a new order.

24. Order Cancellation

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Cancellation may no longer be available after:

• Final packing has materially begun
• A shipping label has been created
• Carrier or freight pickup has been scheduled
• Carrier handoff has occurred
• Export processing has begun
• Customs processing has begun

Submitting a cancellation request does not mean the order has already been canceled.

Cancellation becomes effective only after Vellena confirms it in writing.

25. Cancellation Fee

Vellena does not charge a standard cancellation fee for an eligible cancellation approved before shipment.

Please review our Cancel My Order / Cancellation Policy for complete details.

26. Shipping Destinations

Vellena currently offers standard shipping to:

• United States
• United Kingdom
• France
• Germany
• Australia
• Spain
• Canada
• Italy
• Belgium
• Portugal

Shipping availability may depend on:

• Delivery address
• Carrier coverage
• Product dimensions
• Package weight
• Address type
• Regional service availability

27. Processing Time

Vellena's standard order-processing time is:

1–2 business days

Processing may include:

• Payment confirmation
• Order review
• Address verification
• Inventory confirmation
• Product inspection
• Protective furniture packaging
• Shipping-label preparation
• Carrier coordination

Processing time occurs before carrier transit begins.

28. Estimated Delivery Times

Current estimated carrier transit times are:

United States: 4–7 business days
Canada: 6–9 business days
United Kingdom & Europe: 7–11 business days
Australia: 9–13 business days

Estimated total delivery times, including processing, are:

United States: 5–9 business days
Canada: 7–11 business days
United Kingdom & Europe: 8–13 business days
Australia: 10–15 business days

These are estimates rather than guaranteed arrival dates.

29. Standard Shipping Rates

Current standard shipping charges are:

United States: USD 29.99
Canada: USD 49.99
United Kingdom & Europe: USD 59.99
Australia: USD 79.99

The shipping amount displayed during checkout is the amount that applies to the order.

30. Free Standard Shipping

Current free standard shipping thresholds are:

United States: Orders of USD 299 or more
Canada: Orders of USD 399 or more
United Kingdom & Europe: Orders of USD 499 or more
Australia: Orders of USD 599 or more

Unless a promotion specifically states otherwise:

• Eligibility is calculated from the eligible product subtotal after discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined
• Free shipping applies to standard shipping only

31. International Taxes and Import Charges

Orders shipped outside the United States may be subject to:

• Import duties
• VAT
• GST
• Brokerage charges
• Customs-processing fees
• Local carrier charges

Where Vellena collects a particular amount during checkout, it will be shown before payment is completed.

Charges not collected by Vellena may be collected separately by a carrier, customs authority, brokerage provider, or government agency.

32. Furniture Delivery

Depending on the Console Table and destination, shipments may require:

• Larger cartons
• Multiple cartons
• Special carrier handling
• Delivery appointment
• Signature
• Additional carrier coordination

Unless a product page or selected delivery service specifically states otherwise, standard shipping should not automatically be assumed to include:

• In-home placement
• Assembly
• Installation
• Room-of-choice delivery

33. Delivery Access

Customers are responsible for considering whether the shipment can reasonably reach the delivery location.

This may include:

• Doorways
• Hallways
• Stairways
• Elevators
• Building entrances
• Gates
• Other access restrictions

Additional carrier charges caused by customer-provided address or access issues may apply where legally permitted.

34. Tracking

Tracking information may be provided after shipment when available.

A Label Created status does not necessarily mean the carrier has physically collected the package.

Tracking updates may be delayed during:

• Weekends
• Public holidays
• Carrier transfers
• International handoffs
• Customs processing

35. Shipping Delays

Delivery estimates may be affected by circumstances such as:

• Severe weather
• Natural disasters
• Public holidays
• Carrier congestion
• Transportation disruption
• Customs processing
• Remote-area delivery
• Address problems
• Failed delivery attempts

A delayed shipment is not automatically considered lost.

36. Damaged Shipments

Please inspect your Console Table shortly after delivery.

If the shipment arrives damaged, Vellena may request:

• Order number
• Shipping-label photograph
• Outer packaging photographs
• Internal packaging photographs
• Product photographs or video
• Description of the problem

Please keep the product and packaging until Vellena confirms the next step.

37. Missing or Incorrect Products

If you receive:

• The wrong Console Table
• A materially incomplete product
• A table with required hardware or components missing

contact Vellena.

Where practical, we may provide a replacement component without requiring the complete product to be returned.

38. Return Window

Eligible return requests may be submitted within:

30 calendar days from the carrier-confirmed delivery date.

Return authorization is required before a product is sent back.

Do not independently return furniture to the Vellena business address unless Vellena specifically provides that address as the approved return destination.

39. Change-of-Mind Returns

For an eligible change-of-mind return, the Console Table should generally be:

• Unused
• Clean
• Unmodified
• Complete
• Free from customer-caused damage
• Returned with all originally included components and hardware
• Securely packaged

Reasonable unpacking and inspection do not automatically make a product ineligible.

40. Return Shipping Costs

For an eligible change-of-mind return:

The customer is responsible for return shipping.

For verified returns involving:

• Damaged products
• Defective products
• Incorrect products
• Materially incomplete orders caused by Vellena

Vellena covers reasonable authorized return shipping.

41. No Restocking Fee

Vellena does not charge a standard restocking fee for eligible authorized returns.

A lawful refund adjustment may still apply where a returned product has:

• Customer-caused damage
• Missing components
• Missing hardware
• Significant modification
• Another condition materially reducing its value

42. Refund Processing

After an eligible return has been:

1. Received
2. Inspected
3. Approved

Vellena normally submits the approved refund within:

7 business days after return approval

The customer's financial institution may require additional time before the funds appear.

43. Refund Method

Approved refunds are normally returned to the:

Original payment method used for the transaction

Refunds are processed in:

United States Dollars (USD)

Refunds generally cannot be redirected to:

• Another card
• Another person's payment account
• An unrelated bank account
• Another unrelated payment method

44. Original Shipping Charges

For a standard change-of-mind return, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

Where a full return results from a verified:

• Damaged product
• Defective product
• Incorrect product
• Vellena fulfillment error

eligible standard outbound shipping charges may be included in the refund where appropriate.

45. Exchanges

Vellena does not offer standard direct exchanges.

If you prefer another:

• Console Table
• Design
• Finish
• Color
• Variant

you may return the original eligible product and place a separate order.

A replacement supplied to resolve verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.

46. Assembly and Customer-Caused Damage

Damage caused during customer assembly is generally different from a manufacturing defect.

Examples may include:

• Over-tightening hardware
• Using incorrect hardware
• Forcing components together
• Unauthorized drilling
• Painting or refinishing
• Structural modification
• Dropping components

If you believe a component was defective before assembly, stop assembly where practical and contact Vellena.

47. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

• An approved cancellation
• An authorized return
• An approved refund

The shipment may need to be returned and reviewed before a refund can be considered.

48. Customer Reviews and Submitted Content

If Vellena allows customers to submit reviews, photographs, videos, comments, or other content, customers should only submit material they own or are authorized to share.

Submitted content must not knowingly be:

• Unlawful
• Fraudulent
• Misleading
• Defamatory
• Infringing
• Abusive
• Harmful
• Invasive of another person's privacy
• Spam

Vellena may remove content that violates these Terms or applicable law.

49. License to Submitted Content

If you voluntarily submit content for public display, you grant Vellena a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content in connection with:

• Our website
• Product pages
• Customer reviews
• Social media
• Advertising
• Marketing communications

where legally permitted.

You continue to own your original content.

50. Intellectual Property

Unless otherwise stated, website materials are owned by or licensed to Vellena or VELLENA LLC.

These materials may include:

• Brand names
• Logos
• Product descriptions
• Website text
• Product photographs
• Videos
• Graphics
• Icons
• Layouts
• Original content

Customers may use the website for ordinary personal shopping and informational purposes.

51. Restrictions on Content Use

Without authorization, you may not commercially:

• Copy
• Reproduce
• Republish
• Modify
• Distribute
• Sell
• License
• Exploit

protected Vellena content except where applicable law permits otherwise.

52. Third-Party Services

Vellena may use third-party services to support:

• Payment processing
• Shipping
• Tracking
• Website hosting
• Analytics
• Advertising
• Customer communications
• Fraud prevention

These providers may have their own terms and privacy practices.

Vellena does not control all independent activities performed by those providers.

53. Privacy

Our Privacy Policy explains how Vellena may collect, use, disclose, retain, and protect personal information.

Customers should review that policy for information concerning:

• Order data
• Payment-related information
• Cookies
• Analytics
• Marketing technologies
• Customer-support records
• Privacy rights

54. Website Accuracy

Vellena makes reasonable efforts to keep website information accurate.

Occasional errors may occur involving:

• Product descriptions
• Dimensions
• Materials
• Finish
• Availability
• Pricing
• Shipping information
• Photography
• Website functionality

If a material error affects an order, Vellena may correct the issue and contact the customer where appropriate.

55. Website Availability

Vellena does not guarantee that the website will operate without interruption at all times.

Temporary interruptions may occur because of:

• Maintenance
• Hosting problems
• Software updates
• Security work
• Internet outages
• Payment-provider outages
• Other technical issues

56. Fraud and Abuse

Vellena may investigate conduct that reasonably appears to involve:

• Fraudulent purchases
• Unauthorized payments
• False refund claims
• False damage claims
• Returning a different product
• Intentionally removing components
• Promotion abuse
• Chargeback abuse
• Website attacks

Nothing in this section prevents customers from making legitimate consumer, payment, product, return, or refund claims.

57. Limitation of Liability

To the maximum extent permitted by applicable law, Vellena and VELLENA LLC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.

Where liability can lawfully be limited, liability relating to a particular transaction will not exceed the amount paid for the affected product.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.

58. Events Outside Our Reasonable Control

Vellena is not responsible for delays or failures caused by circumstances outside our reasonable control.

Examples may include:

• Natural disasters
• Severe weather
• Carrier disruption
• Customs delays
• Government action
• Labor disruption
• Public emergencies
• Transportation failures
• Power outages
• Internet outages
• Service-provider interruptions

Where practical, Vellena will take reasonable steps to communicate relevant information about an affected order.

59. Consumer Rights

Nothing in these Terms is intended to remove or limit consumer rights that cannot legally be waived.

Customers may have additional mandatory protections depending on their:

• State
• Province
• Country
• Jurisdiction

Where applicable law provides greater protection than these Terms, the mandatory legal requirement takes priority.

60. Disputes

If a problem arises involving:

• Product
• Payment
• Shipping
• Delivery
• Cancellation
• Return
• Refund

we encourage customers to contact Vellena so the matter can be reviewed.

Nothing in these Terms prevents a customer from exercising a legal right or using an applicable:

• Court
• Consumer regulator
• Payment dispute process
• Government authority
• Other remedy that cannot legally be restricted

61. Applicable Legal Requirements

These Terms are interpreted together with laws that legally apply to the transaction and mandatory consumer protections available to the customer.

Vellena does not intend these Terms to override rights that applicable law does not permit a business to waive.

62. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply to the maximum extent permitted by law.

63. No Waiver

If Vellena does not immediately enforce a provision of these Terms, that does not automatically mean the provision has been permanently waived.

64. Relationship With Other Policies

Vellena's policies apply to different stages of the transaction:

Payment and billing: Payment Methods Policy
Before shipment: Cancel My Order / Cancellation Policy
Shipping and delivery: Shipping Policy
Returns and refunds: Return & Refund Policy
Personal information: Privacy Policy

If another policy contains more specific terms for a particular issue, that policy applies to that issue, subject to applicable law.

65. Changes to These Terms

Vellena may update these Terms when:

• Product offerings change
• Website functionality changes
• Shipping services change
• Shipping rates change
• Payment methods change
• Return procedures change
• Business practices change
• Legal requirements change

When a revised version is published, the Last Updated date will be updated.

66. Contact Vellena

For questions about these Terms, Console Tables, orders, payments, shipping, cancellations, returns, refunds, or other customer-service matters, contact:

VELLENA LLC
Brand: Vellena

Business Address:
3701 NORTH BEACH STREET
FORT WORTH, TX 76137
United States

Phone: +1 (409) 392-8211

Email: admin@vellenallc.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing order, please include your Order ID whenever available.

Please do not send complete card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive payment credentials by email.