Payment Methods

Last Updated: October 13, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Vellena, operated by VELLENA LLC, aims to provide customers with a clear, secure, and straightforward checkout experience when purchasing Console Tables through our official website.

This Payment Methods Policy explains the payment methods that may be available during checkout, when payment is submitted, how transactions may be verified, how shipping charges and taxes appear, what happens when a payment is declined or pending, and how approved refunds are returned.

Unless otherwise stated, product prices, shipping charges, applicable taxes collected through checkout, order totals, and refunds are displayed and processed in United States Dollars (USD).

1. Accepted Payment Methods

Vellena accepts the payment methods displayed during checkout.

Depending on availability, these may include:

• Major credit cards
• Major debit cards
• PayPal, where available
• Other supported online payment methods displayed at checkout

Only payment methods actually shown during checkout should be considered available for a particular order.

Payment options may vary depending on:

• Customer country
• Billing region
• Card issuer
• Payment provider
• Device or browser
• Checkout configuration
• Security requirements
• Temporary payment-service availability

If a payment method does not appear during checkout, it should not be considered available for that transaction.

2. Credit and Debit Card Payments

Where card payments are available, customers may use eligible credit or debit cards supported by the checkout system.

The payment process may require:

• Cardholder name
• Card number
• Expiration date
• Billing address
• Billing ZIP or postal code
• CVV or security code
• Additional authentication where required

Payment approval is controlled by the customer's bank, card issuer, card network, and applicable payment provider.

Vellena cannot override a payment decline issued by an independent financial institution.

3. Payment Information Security

Sensitive payment credentials may be processed directly through third-party payment infrastructure.

Vellena does not need customers to send complete card information through ordinary customer-service communications.

Customers should enter payment details only through the official Vellena checkout.

4. Additional Payment Verification

Certain transactions may require additional verification.

Depending on the payment provider or issuing bank, verification may include:

• Billing-address verification
• ZIP or postal-code verification
• CVV verification
• 3-D Secure
• Strong Customer Authentication
• Banking-app approval
• One-time authentication
• Fraud-prevention screening

If required verification cannot be completed successfully, the transaction may be declined.

5. PayPal

Where PayPal is displayed during checkout, customers may use an eligible PayPal account to complete payment.

PayPal transactions are subject to PayPal's own:

• Account requirements
• Funding-source rules
• Authentication procedures
• Security reviews
• Transaction-processing policies

If a PayPal payment remains pending, Vellena may wait until payment is successfully confirmed before beginning fulfillment.

6. Other Online Payment Methods

Additional online payment options may occasionally be available during checkout.

These providers may have their own:

• Eligibility requirements
• Account rules
• Authentication procedures
• Security requirements
• Transaction limits
• Privacy practices

Vellena does not control all independent decisions made by third-party payment providers.

7. When Payment Is Submitted

Payment is submitted when the customer completes checkout and places an order.

An order normally moves into processing after payment has been:

• Successfully authorized; or
• Successfully confirmed

After checkout, Vellena may send an order confirmation to the email address provided by the customer.

Receiving an order confirmation does not mean the Console Table has already shipped.

8. Order Review After Payment

A successful payment does not prevent an order from undergoing ordinary review before fulfillment.

Vellena may review:

• Payment status
• Billing information
• Shipping information
• Product availability
• Order quantity
• Delivery eligibility
• Fraud-prevention information

An order may be temporarily held, declined, or canceled if a legitimate issue is identified.

If Vellena cancels a paid order that cannot be fulfilled, the eligible amount will be returned to the original payment method.

9. Billing Information

Customers are responsible for providing accurate billing information during checkout.

Depending on the payment method, this may include:

• Full name
• Billing address
• Email address
• Telephone number
• Payment information
• Other details required by the payment provider

Where verification is required, billing information should match the records associated with the payment account.

Incorrect or incomplete information may result in:

• Payment decline
• Transaction delay
• Additional verification
• Order cancellation

10. Fraud Prevention

Vellena may perform reasonable fraud-prevention reviews.

Additional review may occur when:

• Payment information cannot be verified
• Billing and shipping information appear inconsistent
• Multiple failed payment attempts occur
• Several transactions are submitted within a short period
• Customer information is incomplete
• A payment provider flags the transaction
• Unauthorized use is suspected

These reviews are intended to help protect customers and reduce fraudulent transactions.

11. Information We May Request for Verification

For an ordinary order-verification request, Vellena may ask for information such as:

• Full name
• Order number
• Email address
• Telephone number
• Billing address
• Shipping address
• Confirmation of the Console Table ordered

Vellena will not normally ask customers through ordinary email to provide:

• Complete credit or debit card number
• CVV or CVC
• Banking password
• PayPal password
• Payment-account password
• One-time authentication code

12. Console Table Pricing

Vellena sells Console Tables through its online store.

Product prices may vary based on factors such as:

• Design
• Size
• Materials
• Finish
• Construction
• Included components
• Product-specific features

Customers should rely on the price displayed on the applicable product page and checkout at the time the order is placed.

13. Currency

Vellena processes transactions in:

United States Dollars (USD)

This includes:

• Product prices
• Shipping charges
• Applicable amounts collected during checkout
• Final order totals
• Approved refunds

14. Currency Conversion

If a customer's payment account uses another currency, the financial institution may convert the USD transaction.

Vellena does not control:

• Exchange rates
• Currency-conversion fees
• Foreign-transaction charges
• International-processing fees
• Bank fees

These costs may appear separately on the customer's statement.

15. Checkout Summary

Before submitting payment, customers should review the full checkout summary.

Depending on the order, checkout may display:

• Product subtotal
• Promotional discount
• Shipping charge
• Sales tax
• VAT
• GST
• Duties where collected
• Other disclosed charges
• Final amount due

The final amount displayed before payment is submitted is the amount associated with the transaction, subject to correction of an obvious technical or pricing error.

16. United States Shipping Charge

For eligible orders shipped within the United States:

Standard Shipping: USD 29.99

Free standard shipping is available for:

Orders of USD 299 or more

Applicable sales tax may be calculated and displayed during checkout where legally required.

17. Canada Shipping Charge

For eligible orders shipped to Canada:

Standard Shipping: USD 49.99

Free standard shipping is available for:

Orders of USD 399 or more

Canadian orders may also be subject to applicable:

• Taxes
• Import duties
• Brokerage fees
• Customs-processing charges

18. United Kingdom & Europe Shipping Charge

This region includes:

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Standard Shipping: USD 59.99

Free standard shipping is available for:

Orders of USD 499 or more

Applicable VAT, duties, brokerage fees, or customs-processing charges may apply.

19. Australia Shipping Charge

For eligible orders shipped to Australia:

Standard Shipping: USD 79.99

Free standard shipping is available for:

Orders of USD 599 or more

Applicable GST, duties, brokerage fees, or customs-processing charges may apply.

20. Free Shipping Calculation

Unless a promotion specifically states otherwise:

• Free-shipping eligibility is calculated from the eligible product subtotal after discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined
• Free shipping applies to standard shipping only

The shipping amount displayed during checkout controls the transaction.

21. Sales Tax

Applicable sales tax may be calculated and collected during checkout where legally required.

If Vellena collects sales tax, the amount will be displayed as part of the final order total before payment is submitted.

Tax treatment may vary depending on:

• Shipping destination
• Applicable state or local requirements
• Transaction circumstances

22. International Taxes and Duties

Orders shipped outside the United States may be subject to:

• VAT
• GST
• Import duties
• Brokerage fees
• Customs-processing charges
• Local carrier charges

If Vellena collects a particular tax or import-related amount during checkout, it will be displayed before payment is completed.

23. Charges Not Collected at Checkout

If an applicable tax, duty, brokerage fee, or customs charge is not collected by Vellena during checkout, it may be collected separately by:

• Carrier
• Customs authority
• Brokerage provider
• Government agency

Vellena does not control fees independently imposed by these parties.

24. Pricing Errors

Although Vellena works to keep website pricing accurate, an obvious technical or administrative pricing error may occasionally occur.

If a material pricing error is identified before fulfillment, Vellena may:

• Contact the customer
• Correct the error
• Allow the customer to decide whether to proceed
• Cancel the affected order
• Refund the eligible amount

Vellena will not intentionally substitute a materially different transaction price without addressing the issue.

25. Promotions and Discount Codes

Vellena may occasionally offer:

• Discount codes
• Sale pricing
• Product promotions
• Bundle offers
• Minimum-order promotions

Unless otherwise stated, promotional codes must be applied before checkout is completed.

Promotions generally cannot be added retroactively after an order has been placed.

26. Declined Payments

A transaction may be declined because of:

• Incorrect payment information
• Expired card
• Insufficient funds
• Insufficient available credit
• Billing-address mismatch
• Incorrect ZIP or postal code
• Bank security restrictions
• International transaction restrictions
• Incomplete authentication
• Fraud-prevention controls
• Payment-provider restrictions

If payment is declined, the order will not normally proceed into fulfillment.

27. What to Do if Payment Is Declined

Customers may:

• Check payment information
• Verify the billing address
• Confirm available funds or credit
• Complete required authentication
• Contact the issuing bank
• Try another payment method displayed during checkout

Vellena cannot override a payment decline issued by a bank or payment provider.

28. Pending Transactions

A transaction showing as Pending does not always mean that a completed payment was collected.

A bank or payment provider may temporarily authorize an amount while processing or reviewing the transaction.

If payment does not complete, the authorization may:

• Be released
• Be voided
• Expire automatically

The customer's financial institution determines when the pending amount becomes available again.

29. Duplicate Pending Authorizations

Multiple checkout attempts may occasionally create more than one pending authorization.

Multiple pending amounts do not necessarily mean Vellena collected multiple completed payments.

If you believe a duplicate completed charge occurred, contact Vellena Support.

30. Duplicate or Incorrect Charges

If you believe you were charged incorrectly or more than once for the same intended transaction, contact Vellena.

Please provide:

• Full name
• Order number
• Email address used during checkout
• Transaction date
• Transaction amount
• Screenshot or transaction reference where useful

For a card transaction, you may provide the last four digits of the card.

Do not send the complete card number or CVV code.

31. Order Cancellation Refunds

Cancellation requests are governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided that fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Submitting a request within 24 hours does not automatically guarantee approval.

32. Cancellation Refund Processing

After an eligible cancellation is approved, Vellena normally submits the refund within:

7 business days after cancellation approval

The refund is normally returned to the original payment method.

The customer's financial institution may require additional time before the refund appears.

33. Return Refunds

Returns after delivery are governed by our Return & Refund Policy.

Return eligibility may depend on:

• Return reason
• Product condition
• Return authorization
• Missing components
• Customer-caused damage
• Whether return instructions were followed

Customers should review the complete Return & Refund Policy before sending a Console Table back.

34. Refund Method

Approved monetary refunds are normally returned to the:

Original payment method used for the purchase

For example:

Credit or debit card: Original card
PayPal: Original PayPal transaction
Other supported payment service: Original transaction

Refunds generally cannot be redirected to:

• Another person's payment account
• A different card
• An unrelated bank account
• Another unrelated payment method

35. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If the customer's financial institution converted the original transaction into another currency, the local-currency refund amount may differ because of:

• Exchange-rate changes
• Currency-conversion fees
• Bank policies
• Payment-provider policies

Vellena does not control these independent conversion differences.

36. Refund Posting Time

Vellena's refund-processing period is separate from the financial institution's posting period.

After Vellena submits an approved refund, additional time may be required by:

• Bank
• Card issuer
• PayPal
• Other payment provider

Vellena cannot control or accelerate their processing schedule.

37. Payment Method Fees

Vellena does not add an undisclosed surcharge simply because a customer selects a standard payment method available during checkout.

However, an independent bank or payment provider may charge:

• Currency-conversion fees
• Foreign-transaction fees
• International-processing charges
• Account-specific fees

Those charges are controlled by the financial institution.

38. Payment Disputes and Chargebacks

If you believe there is a problem involving:

• Payment
• Order
• Shipping
• Delivery
• Cancellation
• Return
• Refund

you may contact Vellena so the matter can be reviewed.

Customers retain their rights to contact their bank, card issuer, or payment provider where appropriate.

39. Records Used in Payment Disputes

If a formal payment dispute or chargeback is opened, Vellena may provide relevant transaction records to the applicable financial institution.

These may include:

• Order information
• Payment records
• Customer communications
• Shipping information
• Tracking information
• Delivery records
• Cancellation records
• Return records
• Refund records
• Applicable store policies

Nothing in this policy removes a customer's legitimate right to dispute an unauthorized or incorrect transaction.

40. Fraudulent or Abusive Payment Activity

Vellena may delay, decline, or cancel a transaction where there is a reasonable concern involving:

• Unauthorized payment
• Suspected fraud
• Identity mismatch
• Deliberately false transaction information
• Suspicious transaction activity
• Repeated abusive payment disputes

If a paid order is canceled after review, the eligible amount will be returned to the original payment method.

41. Transaction Security

Vellena uses reasonable technical and organizational measures intended to help protect payment-related information.

These may include:

• Secure website connections
• Secure third-party payment processing
• Payment-provider verification
• Fraud-monitoring tools
• Restricted access controls

No internet-based payment system can guarantee absolute security.

42. Sensitive Payment Information

Please never send the following through ordinary email:

• Complete card number
• CVV or CVC
• Banking password
• PayPal password
• Payment-account password
• One-time authentication code

Vellena Support does not require these credentials to investigate an ordinary order issue.

43. One-Time Purchases

Unless a product page and checkout clearly state otherwise, Vellena Console Table purchases are:

One-time transactions

Purchasing a Console Table does not automatically enroll customers in:

• Subscription billing
• Recurring charges
• Automatic renewal

Any future recurring-payment service would require separate disclosure before enrollment.

44. Console Table Information Before Payment

Before completing checkout, customers should review the applicable product page.

Important information may include:

• Dimensions
• Materials
• Finish
• Color
• Product weight
• Included components
• Assembly requirements
• Product care
• Current price
• Shipping information

Customers should not assume that a feature, service, or accessory is included unless it is described on the product page.

45. High-Value or Larger Furniture Orders

Some Console Table purchases may involve higher transaction values or larger packages.

Certain orders may therefore receive additional review before fulfillment.

This does not automatically mean that the transaction has been declined.

Additional review may simply be required to confirm ordinary transaction information before the order enters furniture packaging and carrier coordination.

46. Transparency

Vellena aims to make material transaction information available before customers complete payment.

This includes:

• Product pricing
• Product specifications
• Shipping charges
• Free-shipping thresholds
• Available payment methods
• Applicable taxes where collected
• Cancellation terms
• Return conditions
• Customer-support information

Customers should review the final checkout summary before submitting payment.

47. Consumer Rights

Nothing in this Payment Methods Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Customers may have additional protections depending on their state, province, country, or jurisdiction.

Where applicable law provides greater protection, the mandatory legal requirement takes priority.

48. Related Vellena Policies

This Payment Methods Policy should be read together with our:

• Shipping Policy
• Cancel My Order / Cancellation Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service

Each policy addresses a different stage of the transaction.

49. Changes to This Policy

Vellena may update this Payment Methods Policy when:

• Payment methods change
• Checkout functionality changes
• Shipping charges change
• Free-shipping thresholds change
• Refund procedures change
• Security practices change
• Business operations change
• Legal requirements change

When a revised version is published, the Last Updated date will be updated.

50. Contact Vellena

For questions about payments, billing, declined transactions, pending authorizations, duplicate charges, payment verification, checkout issues, or refund status, contact:

VELLENA LLC
Brand: Vellena

Business Address:
3701 NORTH BEACH STREET
FORT WORTH, TX 76137
United States

Phone: +1 (409) 392-8211

Email: admin@vellenallc.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing order, please include your Order ID whenever available.

Please do not send complete card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive payment credentials by email.