Cancel My Order

Last Updated: October 13, 2026
Currency: United States Dollar (USD)

Vellena, operated by VELLENA LLC, understands that customers may occasionally need to cancel an order or correct order information after checkout.

This Cancellation Policy explains when a Console Table order may be canceled, how to submit a cancellation request, when cancellation may no longer be available, and how approved cancellation refunds are processed.

Because furniture orders may begin processing and packaging shortly after payment is confirmed, please contact Vellena as soon as possible if you need to make a change.

1. Cancellation Window

Customers may request cancellation within:

24 hours after placing the order

provided that the order has not already progressed beyond a stage where fulfillment can reasonably be stopped.

Submitting a cancellation request within 24 hours does not automatically guarantee approval.

The order must still remain at a cancellable stage.

2. When Cancellation May No Longer Be Available

Cancellation may no longer be possible once an order has entered:

Product picking
Product preparation
Final packing
Shipping-label creation
Freight or carrier scheduling
Carrier pickup
Carrier handoff
Export processing for international orders
Customs processing where applicable

Console Tables may require additional packaging and carrier coordination because of their size and construction.

For this reason, please contact Vellena immediately if you decide to cancel.

3. How to Request a Cancellation

To request cancellation, contact:

Email: admin@vellenallc.com

Please include:

Full name
Order number
Email address used during checkout
Console Table you want to cancel
Quantity
A clear request to cancel the order

For faster identification, use the subject line:

Cancel My Order – Order #[Order Number]

Providing complete order information helps us locate the purchase and review its current fulfillment status.

4. Cancellation Is Not Automatic

Sending a cancellation request does not immediately cancel an order.

Vellena must first review the order status.

The order is considered canceled only after Vellena sends written confirmation that the cancellation has been approved.

Until that confirmation is received, the order should still be considered active.

5. Why Timing Matters

Console Table orders may begin processing shortly after successful payment confirmation.

Order preparation may include:

Payment confirmation
Address verification
Inventory confirmation
Product inspection
Product picking
Protective wrapping
Furniture packaging
Shipping-label preparation
Carrier coordination

Once these steps have progressed far enough, cancellation may no longer be practical.

6. Orders That Have Already Shipped

Once an order has entered the carrier network, it can no longer be handled as a standard pre-shipment cancellation.

If you no longer want the Console Table after shipment:

Wait for delivery.
Review our Return & Refund Policy.
Submit an eligible return request according to that policy.

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not the same as an approved cancellation or authorized return.

7. Order Changes

Contact Vellena as soon as possible if you need to change:

Recipient name
Shipping address
Telephone number
Console Table design
Color or finish
Quantity
Other order details

We will try to help while the order can still reasonably be changed.

Changes are not guaranteed after fulfillment has begun.

8. Product, Finish, or Variant Changes

If you want a different:

Console Table design
Color
Finish
Size or configuration where offered
Quantity

the original eligible order may need to be canceled and a new order placed.

This is only possible while the original order remains eligible for cancellation.

9. Shipping Address Corrections

Customers are responsible for reviewing their shipping information before completing checkout.

If you notice an address error after placing an order, contact Vellena immediately.

Please provide:

Order number
Full name
Original shipping address
Correct shipping address
Email address used during checkout

Address corrections are not guaranteed once furniture packing or shipping-label preparation has begun.

10. Address Changes After Shipment

Once the order enters the carrier network, Vellena may no longer be able to modify the delivery address.

If the carrier offers:

Address correction
Package intercept
Rerouting
Delivery management

availability and additional charges are determined by the carrier.

Customer-related fees resulting from an incorrect address entered during checkout may be the customer's responsibility where legally permitted.

11. Full-Order Cancellation

Customers may request cancellation of the entire order while it remains eligible.

If Vellena approves the cancellation before shipment, the eligible amount paid for the canceled order will be refunded according to this policy.

12. Partial Cancellation

If an order contains multiple Console Tables, customers may request cancellation of selected products or quantities.

Partial cancellation is only possible if the affected items remain at a cancellable stage.

Please clearly identify:

Order number
Product
Finish or variant where applicable
Quantity to cancel

13. Promotions and Partial Cancellations

Canceling part of an order may affect:

Free-shipping eligibility
Promotional discounts
Bundle pricing
Minimum-purchase offers
Promotional gifts

If the remaining order no longer qualifies for the original promotion, the transaction may be recalculated according to the terms that applied at checkout.

14. Free Shipping After Partial Cancellation

If a partial cancellation reduces the remaining eligible subtotal below the applicable free-shipping threshold, standard shipping may apply to the remaining order where permitted by the original promotional terms.

Current shipping rates and free-shipping thresholds are stated in the Vellena Shipping Policy.

15. Orders That May No Longer Be Canceled

A cancellation request may be declined when:

The order has already shipped
Carrier processing has begun
Final packing has materially begun
A shipping label has been created
Freight or carrier pickup has been scheduled
Carrier pickup has been completed
Export or customs processing has started
The request was submitted more than 24 hours after the order was placed
The order has already been canceled
The order has already been refunded
Required order information cannot be verified

Nothing in this section removes consumer rights that cannot legally be waived.

16. Cancellation by Vellena

Vellena may hold, decline, or cancel an order for a legitimate reason.

Examples may include:

Payment failure
Payment cannot be verified
Suspected unauthorized transaction
Suspected fraud
Incomplete billing information
Incomplete shipping information
Unsupported delivery address
Product unavailable
Inventory discrepancy
Product quality issue discovered before shipment
Significant pricing error
Technical checkout error
Carrier service unavailable
Fulfillment becoming impossible because of circumstances outside our reasonable control

Where practical, Vellena may contact the customer using the information provided during checkout.

17. Product Availability

Occasionally, a Console Table may become unavailable after an order has been placed because of:

Inventory discrepancy
Stock error
Product damage discovered during inspection
Quality-control issue
Unexpected availability problem

If Vellena cannot fulfill the order, we may cancel the affected item and return the eligible amount to the original payment method.

18. Product Quality Review

Vellena may inspect Console Tables before shipment.

If a significant quality issue is identified and a suitable replacement is unavailable, Vellena may cancel the order rather than ship a product that does not meet the expected condition.

The eligible amount will be refunded according to this policy.

19. Payment Verification

Certain transactions may require additional review before fulfillment.

This may occur when:

Billing and shipping information appear inconsistent
Multiple payment attempts fail
Multiple transactions are placed within a short period
Customer information is incomplete
A payment provider flags the transaction
Suspicious activity is detected

Vellena may contact the customer to verify ordinary order information.

20. Information Used for Verification

Vellena may request information such as:

Full name
Order number
Email address
Telephone number
Billing address
Shipping address
Confirmation of the Console Table ordered

For security, Vellena will not normally ask customers through ordinary email to provide:

Complete credit or debit card number
CVV or CVC
Banking password
PayPal password
Payment-account password
One-time authentication code

21. Cancellation Fee

Vellena does not charge a standard cancellation fee for an eligible cancellation approved before shipment.

There is no separate standard:

Cancellation authorization fee
Administrative cancellation fee
Cancellation processing fee

22. Shipping Charges on a Canceled Order

If an entire order is successfully canceled before shipment, any eligible standard shipping charge collected for that canceled order will also be refunded.

Customer-requested carrier or special delivery services that have already been performed or charged may be treated separately where legally permitted.

23. Refunds for Approved Cancellations

After a cancellation is approved, Vellena normally submits the eligible refund within:

7 business days after cancellation approval

The refund is normally returned to the original payment method.

The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear.

24. Refund Method

Approved cancellation refunds are normally returned through the same payment method used for the original transaction.

For example:

Credit or debit card: Original card
PayPal or supported payment account: Original transaction

Refunds generally cannot be redirected to:

Another person's payment account
A different card
An unrelated bank account
Another unrelated payment method

If the original payment method can no longer receive the refund, the available solution may depend on the payment provider.

25. Refund Currency

Approved cancellation refunds are processed in:

United States Dollars (USD)

If the customer's financial institution converted the original transaction into another currency, the local-currency refund may differ because of:

Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies

Vellena does not control exchange rates or fees imposed by independent financial institutions.

26. Pending Payment Authorizations

A canceled or unsuccessful transaction may temporarily remain visible as a pending authorization.

A pending authorization is not always a completed charge.

If payment was never fully captured, the payment provider may:

Void the authorization
Release the authorization
Allow it to expire

instead of issuing a separate refund.

The customer's bank determines when the funds become available again.

27. Duplicate Orders

If you accidentally place the same Console Table order more than once, contact Vellena immediately.

Please provide all relevant order numbers.

Duplicate orders are not automatically canceled.

Each order must still meet the cancellation eligibility requirements described in this policy.

28. Furniture Shipping Preparation

Because Console Tables may require protective furniture packaging, order preparation may include:

Reinforced cartons
Protective wrapping
Foam
Corner protection
Hardware packaging
Separate component packaging
Carrier coordination

Once this process has materially progressed, cancellation may no longer be possible even if the 24-hour period has not yet expired.

29. Carrier or Freight Scheduling

Certain Console Tables may require special carrier coordination based on:

Product dimensions
Package weight
Destination
Shipping method

If a carrier pickup or delivery service has already been scheduled, cancellation may no longer be available.

30. Refused Deliveries

Please do not refuse delivery as a way to cancel an order.

Once the shipment enters the carrier network, it is no longer handled through the standard cancellation process.

A refused shipment may:

Be returned to sender
Incur return transportation charges
Require inspection before refund review
Be handled under the Return & Refund Policy

Customer-related carrier costs may apply where legally permitted.

31. Uncollected Shipments

Failure to collect a shipment from a carrier facility, pickup point, or other designated location does not create an approved cancellation.

If the shipment is returned to Vellena, the applicable resolution will be determined under our Shipping Policy and Return & Refund Policy.

32. Cancellation vs. Return

Cancellation and return apply at different stages of an order.

Before shipment: Cancellation Policy
During shipping: Shipping Policy
After delivery: Return & Refund Policy

Once an order has shipped, the standard cancellation process generally ends.

33. International Orders

International orders generally follow the same cancellation rules.

Once an order enters:

Export processing
Carrier processing
Customs processing

cancellation may no longer be possible.

Failure to pay applicable:

VAT
GST
Import duties
Brokerage fees
Customs charges

does not automatically create an approved cancellation.

34. International Refunds

Approved international cancellation refunds are processed in:

USD

If the customer's financial institution converted the original transaction into another currency, the local-currency amount received may differ because of exchange-rate changes or payment-provider fees.

35. Consumer Rights

Nothing in this Cancellation Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Customers may have additional rights depending on their:

State
Province
Country
Jurisdiction

Where mandatory law provides greater protection, the applicable legal requirement takes priority.

36. Related Vellena Policies

This Cancellation Policy should be read together with our:

Shipping Policy
Return & Refund Policy
Payment Methods Policy
Privacy Policy
Terms of Service

Each policy covers a different stage of the transaction.

37. Changes to This Policy

Vellena may update this Cancellation Policy when:

Fulfillment procedures change
Shipping arrangements change
Payment systems change
Product availability changes
Business practices change
Legal requirements change

When a revised version is published, the Last Updated date will be updated.

38. Contact Vellena

For cancellation requests, address corrections, duplicate orders, or other pre-shipment changes, contact:

VELLENA LLC
Brand: Vellena

Business Address:
3701 NORTH BEACH STREET
FORT WORTH, TX 76137
United States

Phone: +1 (409) 392-8211

Email: admin@vellenallc.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing order, please include your Order ID and the email address used during checkout.

For cancellation requests, use:

Cancel My Order – Order #[Order Number]

An order is considered canceled only after Vellena confirms the cancellation in writing.