Shipping policy

Last Updated: October 13, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Vellena, operated by VELLENA LLC, ships Console Tables to customers in the United States and selected international markets.

This Shipping Policy explains where we ship, how long orders normally take to process, estimated carrier transit times, standard shipping charges, free-shipping thresholds, tracking, international customs matters, delivery issues, damaged shipments, lost packages, and returned-to-sender orders.

All shipping charges and applicable order amounts collected by Vellena are displayed in United States Dollars (USD) unless otherwise stated.

Delivery timeframes are estimates and are not guaranteed arrival dates.

1. Shipping Destinations

Vellena currently offers standard shipping to:

United States

• United States

Canada

• Canada

United Kingdom & Europe

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Australia

• Australia

If a destination is unavailable during checkout, Vellena is currently unable to provide standard delivery to that address.

2. Shipping Rates and Delivery Estimates

Our current standard shipping terms are:

The shipping charge displayed during checkout is the amount that applies to the order.

3. How Delivery Time Is Calculated

Estimated total delivery time consists of:

Order Processing Time + Carrier Transit Time

For example, a U.S. order with:

• 1–2 business days of processing; and
• 4–7 business days of carrier transit

has an estimated total delivery time of:

5–9 business days

Processing time and carrier transit time are separate.

This distinction is also used by Google Merchant Center when calculating estimated delivery speed. Trợ Giúp Google

4. Order Processing Time

Vellena's standard processing time is:

1–2 business days after successful payment confirmation.

Processing may include:

• Payment confirmation
• Order review
• Shipping-address verification
• Inventory confirmation
• Product inspection
• Protective furniture packaging
• Shipping-label preparation
• Carrier coordination

Processing ends when the shipment is handed to the applicable carrier.

5. Business Days

For order-processing purposes, business days are generally:

Monday through Friday

excluding applicable U.S. public holidays.

Saturday, Sunday, and applicable holidays do not normally count toward the standard 1–2 business-day processing period.

Carrier delivery schedules may differ by destination.

6. United States Shipping

For eligible orders shipped within the United States:

Processing Time: 1–2 business days
Estimated Transit Time: 4–7 business days
Estimated Total Delivery: 5–9 business days
Standard Shipping: USD 29.99
Free Standard Shipping: Orders of USD 299 or more

Applicable sales tax may be calculated during checkout where legally required.

7. Canada Shipping

For eligible Canadian orders:

Processing Time: 1–2 business days
Estimated Transit Time: 6–9 business days
Estimated Total Delivery: 7–11 business days
Standard Shipping: USD 49.99
Free Standard Shipping: Orders of USD 399 or more

Orders may also be subject to applicable taxes, duties, customs-processing fees, or brokerage charges.

8. United Kingdom & Europe Shipping

This shipping region includes:

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Standard terms are:

Processing Time: 1–2 business days
Estimated Transit Time: 7–11 business days
Estimated Total Delivery: 8–13 business days
Standard Shipping: USD 59.99
Free Standard Shipping: Orders of USD 499 or more

Applicable VAT, import duties, brokerage charges, or customs-processing fees may apply.

9. Australia Shipping

For eligible orders shipped to Australia:

Processing Time: 1–2 business days
Estimated Transit Time: 9–13 business days
Estimated Total Delivery: 10–15 business days
Standard Shipping: USD 79.99
Free Standard Shipping: Orders of USD 599 or more

Applicable GST, import duties, brokerage charges, or customs-processing fees may apply.

10. Free Shipping Eligibility

Free standard shipping applies when the eligible product subtotal reaches:

United States: USD 299 or more
Canada: USD 399 or more
United Kingdom & Europe: USD 499 or more
Australia: USD 599 or more

Unless a promotion specifically states otherwise:

• Free-shipping qualification is calculated from the eligible product subtotal after discounts
• Taxes do not count toward the threshold
• Import duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined
• Free shipping applies to standard shipping only

The amount shown during checkout controls the transaction.

11. Why Shipping Rates Differ by Region

Console Tables may require larger cartons and more protective packaging than smaller household products.

Shipping costs can vary depending on factors such as:

• Package dimensions
• Package weight
• Delivery destination
• Route
• Available carrier service
• Number of packages
• International handling requirements

Vellena uses regional flat rates to make the applicable standard shipping charge clear before customers complete checkout.

12. Shipping Methods

Vellena may select an appropriate shipping service based on:

• Product size
• Package weight
• Destination
• Delivery route
• Carrier availability
• Service conditions

The shipping provider may vary between orders.

Unless specifically confirmed, Vellena does not guarantee the use of a particular carrier.

13. Console Table Packaging

Console Tables require appropriate protection during transportation.

Depending on the product, packaging may include:

• Reinforced shipping carton
• Protective wrapping
• Foam protection
• Corner protection
• Internal supports
• Hardware packaging
• Protective inserts
• Separate component cartons where necessary

Packaging may vary according to the design and construction of the individual product.

14. Partially Disassembled Products

Certain Console Tables may be shipped partially disassembled to reduce transportation risk.

Depending on the model, the shipment may include:

• Tabletop
• Legs
• Base
• Structural supports
• Hardware
• Fasteners
• Instructions

Customers should review the product page for applicable assembly information.

15. Multi-Package Shipments

Some Console Tables or multi-item orders may ship in more than one package.

When this happens:

• Each package may receive a separate tracking number
• Tracking may activate at different times
• Packages may travel through different carrier facilities
• Packages may arrive on different days

One package arriving before another does not automatically mean that a component is missing.

16. Shipping Address Requirements

Customers are responsible for entering a complete and accurate delivery address.

Please provide:

• Full recipient name
• Street address
• Apartment, suite, or unit where applicable
• City
• State, province, or region
• ZIP or postal code
• Country
• Telephone number where required
• Email address

Incorrect or incomplete information may cause:

• Delivery delays
• Failed delivery
• Address-correction charges
• Return to sender
• Additional shipping costs

17. Furniture Delivery Access

Before ordering a Console Table, customers should consider whether the shipment can reasonably reach the delivery location.

Please consider:

• Building entrance
• Doorway width
• Hallway width
• Stairways
• Elevators
• Gates
• Other access restrictions

Unless a product page or delivery option specifically states otherwise, standard shipping should not automatically be assumed to include:

• In-home placement
• Assembly
• Installation
• Room-of-choice delivery

18. Address Changes Before Shipment

If you notice an address error, contact Vellena as soon as possible:

admin@vellenallc.com

Please provide:

• Full name
• Order number
• Original shipping address
• Correct shipping address

We will try to make the correction while the order can still reasonably be changed.

Address changes are not guaranteed after packaging or carrier processing begins.

19. Address Changes After Shipment

Once a shipment has entered the carrier network, address changes may no longer be possible.

If the carrier offers:

• Address correction
• Package intercept
• Rerouting
• Delivery management

availability and charges are controlled by the carrier.

Additional costs caused by incorrect customer-provided information may be the customer's responsibility where legally permitted.

20. P.O. Boxes and Restricted Addresses

Delivery availability to the following may be limited depending on the carrier and product:

• P.O. Boxes
• APO addresses
• FPO addresses
• DPO addresses
• Freight-forwarding addresses
• Remote locations
• Restricted-access properties

Console Table shipments may be too large for certain address types.

If an address cannot be serviced, Vellena may contact the customer before shipment.

21. Remote-Area Delivery

Certain:

• Rural areas
• Islands
• Remote regions
• Limited-service areas

may require additional transit time.

Some addresses may be unavailable for standard service depending on carrier coverage.

22. Tracking Information

When tracking is available, Vellena provides shipment information after the order has shipped.

Tracking may display statuses such as:

• Label Created
• Awaiting Carrier Pickup
• In Transit
• Processing at Facility
• Customs Processing
• Out for Delivery
• Delivered

A Label Created status does not necessarily mean that the carrier has physically collected the shipment.

23. Tracking Delays

Tracking updates may occasionally appear later than the actual movement of a package.

Temporary delays can occur because of:

• Weekends
• Holidays
• Carrier transfers
• Missed scans
• Network congestion
• International handoffs
• Customs processing

A temporary lack of tracking movement does not automatically mean that an order has been lost.

24. International Taxes and Duties

Orders shipped outside the United States may be subject to destination-country charges such as:

• Import duties
• VAT
• GST
• Brokerage charges
• Customs-processing fees
• Local carrier charges

If Vellena collects a particular charge during checkout, it will be included in the final order total.

25. Charges Not Collected at Checkout

If an applicable tax, duty, brokerage fee, or customs charge is not collected by Vellena, it may be collected separately by:

• Carrier
• Customs authority
• Brokerage provider
• Government agency

Unless checkout specifically states otherwise, destination-country import charges not collected by Vellena are generally the recipient's responsibility, subject to applicable law.

26. Customs Processing

International shipments may be inspected or held by customs.

Customs clearance is controlled by government authorities and may extend delivery beyond the estimated timeframe.

Vellena cannot guarantee how long customs processing will take.

Customers should respond promptly to legitimate requests from the carrier or customs authority when information is necessary to complete delivery.

27. Delivery Delays

Delivery estimates may be affected by circumstances such as:

• Severe weather
• Natural disasters
• Public holidays
• Peak shipping periods
• Carrier congestion
• Transportation disruption
• Customs inspections
• Remote delivery
• Address problems
• Failed delivery attempts

A delayed order is not automatically considered lost.

28. Missed Delivery Attempts

If the carrier cannot complete delivery, it may:

• Attempt delivery again
• Hold the shipment at a facility
• Request updated delivery instructions
• Arrange a collection option where available
• Return the shipment after repeated unsuccessful attempts

Customers should monitor tracking and follow legitimate carrier instructions.

29. Delivery Appointment

Certain large-package shipments may require a delivery appointment.

If required, the carrier may contact the recipient using:

• Telephone number
• Email address

provided with the order.

Customers are responsible for providing valid contact information.

30. Signature Requirements

Certain orders may require a signature depending on:

• Order value
• Product
• Destination
• Carrier requirements

Where applicable, signature information may appear in the tracking details.

31. Inspecting Your Shipment

Please inspect the shipment soon after delivery.

Check:

• Outer shipping carton
• Protective packaging
• Tabletop
• Legs or base
• Surface finish
• Hardware
• Included components

If something appears damaged, defective, incorrect, or materially incomplete, contact Vellena.

32. Damaged Shipments

If your Console Table arrives damaged, contact Vellena as soon as reasonably possible.

Please provide:

• Order number
• Photo of the shipping label
• Photos of outer packaging
• Photos of internal packaging
• Clear photographs or video of the damage
• Brief description of the problem

Keep the product and packaging until we confirm the next step.

33. Missing Components

Before reporting something missing, inspect:

• Main carton
• Foam compartments
• Hardware bags
• Separate component boxes
• Protective packaging

If a required component remains missing, contact Vellena with:

• Order number
• Product name
• Description of the missing item
• Photos where useful

Where practical, we may provide the missing component without requiring the entire Console Table to be returned.

34. Incorrect Product Received

If you receive a Console Table different from the one shown on your order confirmation, please avoid:

• Full assembly
• Drilling
• Painting
• Modification
• Substantial use

Contact Vellena and provide:

• Order number
• Product photo
• Shipping-label photo
• Packaging photo
• Brief explanation

After verification, we will provide an appropriate resolution.

35. Package Marked Delivered but Not Received

If tracking shows Delivered but you cannot locate the shipment, first check:

• Delivery entrance
• Building reception
• Mailroom
• Loading or receiving area
• Household members
• Neighbors
• Building management
• Carrier delivery notice or photograph

If the shipment remains missing, contact Vellena with your order number and tracking information.

36. Delayed or Potentially Lost Shipments

Contact Vellena if:

• The estimated delivery period has passed
• Tracking has shown no meaningful movement for an unusual period
• The carrier reports an exception
• The shipment appears incorrectly routed

Vellena may:

• Review tracking
• Confirm the address
• Contact the carrier
• Request a carrier investigation

A delayed shipment is not automatically considered lost.

37. Confirmed Lost Shipments

If the carrier confirms that a shipment was lost before delivery, no physical return is required.

Depending on product availability and circumstances, Vellena may provide:

• Replacement
• Refund

Approved refunds are handled according to the applicable Return & Refund Policy and Payment Methods Policy.

38. Returned-to-Sender Shipments

An order may be returned to sender because of:

• Incorrect address
• Incomplete address
• Repeated unsuccessful delivery attempts
• Failure to arrange or accept delivery
• Recipient refusal
• Restricted delivery access
• Customs or import problems

Vellena will review the circumstances after the shipment is returned.

39. Customer-Related Returned Shipments

If an order is returned because of information or actions attributable to the customer, additional costs may apply where legally permitted.

Examples include:

• Incorrect address
• Incomplete address
• Failure to accept or collect a shipment
• Unnecessary refusal
• Customer-requested rerouting

Carrier return or re-shipping charges may apply.

40. Vellena or Carrier Error

If delivery fails because of a verified Vellena error or covered carrier issue, Vellena will review an appropriate resolution without charging the customer for the underlying verified error.

Depending on circumstances, this may include:

• Re-shipment
• Replacement
• Refund

41. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

• An approved cancellation
• An authorized return
• An automatic refund

The shipment may need to be returned and inspected before any refund can be reviewed.

42. Order Cancellation

Cancellation is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided the order has not progressed beyond a stage where fulfillment can reasonably be stopped.

Submitting a request within 24 hours does not automatically guarantee approval.

Once an order enters the carrier network, standard cancellation is generally no longer available.

43. Returns After Delivery

Eligible returns are governed by our Return & Refund Policy.

Customers should contact Vellena before sending a Console Table back.

Do not independently send furniture to the Vellena business address unless that address is specifically provided in the return instructions.

44. Original Shipping Charges

For an ordinary change-of-mind return, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

If a full return results from a verified:

• Damaged product
• Defective product
• Incorrect product
• Vellena fulfillment error

eligible standard outbound shipping charges paid directly to Vellena may be included in the refund where appropriate.

45. Customer Responsibilities

Customers can help prevent delivery problems by:

• Providing a complete shipping address
• Reviewing delivery information before checkout
• Checking delivery access
• Monitoring tracking
• Responding to legitimate carrier communications
• Being available for appointments where required
• Inspecting the product promptly after delivery
• Retaining packaging when reporting damage

46. Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Customers may have additional protections depending on their state, province, country, or jurisdiction.

Where applicable law provides greater protection, that mandatory requirement takes priority.

47. Related Vellena Policies

This Shipping Policy should be read together with our:

• Cancel My Order / Cancellation Policy
• Return & Refund Policy
• Payment Methods Policy
• Privacy Policy
• Terms of Service

Each policy addresses a different part of a Vellena transaction.

48. Changes to This Policy

Vellena may update this Shipping Policy when:

• Shipping destinations change
• Shipping rates change
• Free-shipping thresholds change
• Delivery times change
• Carrier arrangements change
• Fulfillment procedures change
• Customs requirements change
• Legal requirements change

When a revised version is published, the Last Updated date will be updated.

49. Contact Vellena

For questions about shipping, tracking, delivery, address corrections, damaged Console Tables, missing components, missing shipments, or returned packages, contact:

VELLENA LLC
Brand: Vellena

Business Address:
3701 NORTH BEACH STREET
FORT WORTH, TX 76137
United States

Phone: +1 (409) 392-8211

Email: admin@vellenallc.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing shipment, please include your Order ID and tracking number whenever available.