Return & refund policy

Last Updated: October 13, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Vellena, operated by VELLENA LLC, wants customers to understand clearly what happens if a purchase does not work out.

This Return & Refund Policy explains when a Console Table may be returned, how to request a return, what product condition is required, who is responsible for return shipping, how damaged or incorrect furniture is handled, and how approved refunds are processed.

This policy applies to eligible purchases made directly through the official Vellena website.

1. Return Window

Vellena accepts eligible return requests within:

30 calendar days from the carrier-confirmed delivery date.

The 30-day period begins on the date tracking shows the shipment as delivered.

If a Console Table is delivered in multiple packages, the return period for the complete product begins when the final required package has been delivered.

Requests submitted after the 30-day period may be declined unless applicable law provides additional rights.

2. Reasons You May Request a Return

Eligible return reasons may include:

You changed your mind
You ordered the wrong Console Table
You selected the wrong design, finish, or variant
The product does not suit your intended space
The product arrived damaged
The product is defective
You received the wrong product
Required components or hardware are missing
The order arrived materially incomplete
The product is materially different from its listing

Return eligibility depends on the reason for the request and the condition of the product.

3. Change-of-Mind Returns

Vellena accepts eligible change-of-mind returns within the 30-day return period.

For a standard change-of-mind return, the Console Table should generally be:

Unused
Clean
Unmodified
Complete
Free from customer-caused damage
Returned with all originally supplied components and hardware
Securely packaged for return transportation

Reasonable unpacking and inspection do not automatically make a product ineligible for return.

4. Console Table Return Condition

For an eligible change-of-mind return, please include all components originally supplied with the table.

Depending on the product, these may include:

Tabletop
Legs
Base
Support components
Shelves where applicable
Drawers where applicable
Hardware
Fasteners
Decorative components
Instructions
Other originally included parts

Missing important components may affect eligibility or the refundable amount where legally permitted.

5. Assembled Furniture

Assembly alone does not automatically make a product ineligible where the table can be safely disassembled and returned in an acceptable condition.

However, change-of-mind eligibility may be affected if the Console Table has been:

Permanently installed
Drilled
Cut
Glued
Painted
Refinished
Structurally modified
Damaged during assembly
Altered in another permanent way

This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.

6. How to Start a Return

Contact Vellena before sending any Console Table back.

Email: admin@vellenallc.com

Please include:

Full name
Order number
Email address used during checkout
Product you want to return
Quantity
Reason for the return
Photos or video where relevant

For faster identification, use the subject line:

Return Request – Order #[Order Number]

7. Return Authorization Is Required

Do not ship furniture back before receiving return authorization from Vellena.

After reviewing the request, we may provide:

Return authorization
Approved return address
Shipping instructions
Prepaid return label where applicable
Carrier instructions
Packaging instructions
Product-specific return directions

Receiving return authorization does not mean that a refund has already been approved.

The returned product may still need to be received and inspected.

8. Return Address

The Vellena business address is not automatically the return-processing location for every order.

Do not independently send a return to:

3701 NORTH BEACH STREET, FORT WORTH, TX 76137

unless Vellena specifically provides that address in the written return instructions.

Unauthorized furniture returns may be delayed or difficult to identify.

9. Return Method

Authorized returns are handled according to the instructions provided by Vellena.

Depending on the size and packaging of the Console Table, the return may involve:

Standard carrier shipment
Oversized parcel service
Another appropriate carrier service

Customers should:

Follow the approved instructions
Package the product securely
Retain proof of shipment
Keep return tracking information where available

10. Change-of-Mind Return Shipping

For an eligible return caused by:

Change of mind
Wrong design selected
Wrong finish or color selected
Product no longer wanted
Product not suitable for the customer's intended space

the:

Customer is responsible for return shipping costs.

Return shipping for a standard change-of-mind return is generally non-refundable unless applicable law requires otherwise.

11. Damaged, Defective, Incorrect, or Incomplete Products

Vellena covers reasonable authorized return shipping when we verify that a Console Table:

Arrived damaged
Arrived defective
Was the wrong product
Was materially incomplete because of a Vellena fulfillment error

Depending on the situation, Vellena may provide:

Replacement hardware
Replacement component
Replacement product
Prepaid return arrangements
Authorized return
Refund

Please wait for return instructions before independently arranging transportation.

Unauthorized return-shipping costs may not be reimbursed.

12. No Restocking Fee

Vellena does not charge a standard restocking fee for eligible authorized returns.

We also do not charge a separate standard:

Return authorization fee
Return processing fee
Administrative return fee

This does not prevent a reasonable refund adjustment where legally permitted if a returned product has:

Customer-caused damage
Missing components
Missing hardware
Significant modification
Another condition that materially reduces its value

13. Return Packaging

Console Tables must be securely packaged for return transportation.

Whenever reasonably possible, reuse the original:

Shipping carton
Protective wrapping
Foam
Corner protection
Interior supports
Hardware bags
Component packaging
Protective inserts

If the original packaging is unavailable, use sturdy replacement packaging appropriate for furniture transportation.

14. Furniture Protection During Return

The Console Table should be protected against:

Scratching
Impact
Movement inside the package
Crushed corners
Surface damage
Loose hardware damage

Hardware and smaller components should be packaged securely so they cannot move freely inside the carton.

15. Damage During Return Shipping

Customers are responsible for taking reasonable care when packaging a change-of-mind return.

Where legally permitted, the refundable amount may be affected if the returned Console Table is materially damaged during transportation because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned product.

16. Damaged Products

Please inspect your Console Table soon after delivery.

If it arrives damaged, contact Vellena as soon as reasonably possible.

Please provide:

Order number
Photo of the shipping label
Photos of the outer carton
Photos of internal protective packaging
Clear photos or video showing the damage
Brief description of the issue

Keep the product and packaging until Vellena confirms the next step.

17. Defective Products

If you believe the Console Table has a manufacturing or structural defect, contact Vellena within the applicable return period.

Please provide:

Order number
Description of the issue
Photos or video where useful

Depending on the verified issue and product availability, Vellena may offer:

Replacement hardware
Replacement component
Replacement product
Authorized return
Refund

18. Missing Hardware or Components

Before reporting something missing, inspect:

Main carton
Foam compartments
Hardware bags
Interior packaging
Separate component cartons
Underside packaging

If a required part is still missing, contact Vellena with:

Order number
Product name
Description of the missing component
Photos of the received contents where useful

Where practical, Vellena may send the missing component instead of requiring the complete table to be returned.

19. Wrong Product Received

If you receive a Console Table different from the one shown on your order confirmation, please avoid:

Full assembly
Drilling
Painting
Refinishing
Permanent installation
Other substantial modification

Contact Vellena and provide:

Order number
Photo of the product
Photo of the shipping label
Photo of the packaging
Brief explanation

After verification, Vellena will provide an appropriate resolution.

20. Product Dimensions and Fit

Customers should carefully review the dimensions shown on the product page before ordering.

Lifestyle photography may make a Console Table appear larger or smaller depending on:

Camera angle
Room size
Nearby furniture
Styling
Perspective

If the published dimensions are accurate but the table does not fit the customer's intended space, an otherwise eligible return is generally treated as a change-of-mind return.

If the published dimensions were materially inaccurate, contact Vellena for review.

21. Delivery Access and Fit

Before ordering a Console Table, customers should consider whether the packaged product can reasonably reach the intended location.

This may include checking:

Doorways
Hallways
Stairways
Elevators
Building entrances
Gates

A product that cannot fit through customer premises because the published product information was accurate will generally be treated as a change-of-mind matter, subject to applicable law.

22. Color and Finish Differences

Product appearance may vary somewhat because of:

Photography
Room lighting
Camera settings
Monitor calibration
Mobile-device settings
Screen brightness
Viewing angle

Minor display-related differences do not automatically make a Console Table defective.

If the physical product is materially different from its listing, contact Vellena for review.

23. Natural Material Variation

Some Console Tables may use wood or other naturally variable materials.

Normal differences may appear in:

Grain
Tone
Texture
Knots
Natural markings
Surface patterns
Material character

These variations are not automatically considered defects when they are consistent with the material and product description.

24. Assembly Damage

Damage caused during customer assembly is generally different from a manufacturing defect.

Examples may include:

Over-tightening hardware
Using incorrect hardware
Forcing components together
Drilling unauthorized holes
Improper installation
Dropping components
Modifying structural parts

If you believe a component was defective before assembly, stop assembly where practical and contact Vellena.

25. Products That May Not Qualify for a Standard Return

A standard change-of-mind return may be declined when:

The request is submitted after 30 calendar days
The product is returned without authorization
The product shows substantial use
The table has been permanently modified
The table has been materially damaged during assembly
Important components or hardware are missing
Customer-caused damage is present
The product was materially damaged because of inadequate return packaging
The product was clearly disclosed as final sale before purchase

These conditions do not remove mandatory rights concerning damaged, defective, incorrect, incomplete, or misdescribed products.

26. Final Sale Products

A product is considered final sale only when that condition is clearly disclosed before purchase.

The disclosure may appear on:

Product page
Cart
Checkout

where applicable.

Clearly identified final-sale products may not qualify for an ordinary change-of-mind return.

Mandatory consumer rights remain unaffected.

27. Return Inspection

After an authorized return reaches the approved return location, Vellena may inspect:

Product identity
Overall condition
Tabletop
Legs or base
Surface finish
Included hardware
Included components
Signs of use
Assembly status
Modifications
Customer-reported issue
Return packaging

Inspection is completed before the refund is finalized.

28. Refund Approval

A refund becomes eligible after:

The return has been authorized.
The Console Table has been received.
The product has been inspected.
The return has been approved under this policy.

Where a full refund applies, Vellena refunds the eligible amount paid for the returned product.

29. Refund Processing Time

After an eligible return has been received, inspected, and approved, Vellena normally submits the refund within:

7 business days after return approval.

This is Vellena's refund-processing period.

Additional time may be required by the customer's bank, card issuer, PayPal, or other payment provider.

30. Refund Method

Approved monetary refunds are normally returned to the:

Original payment method used for the purchase

For example:

Credit or debit card: Original card
PayPal: Original PayPal transaction
Other supported payment service: Original transaction

Refunds generally cannot be redirected to:

Another person's payment account
A different card
An unrelated bank account
Another unrelated payment method

31. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If the customer's financial institution converted the original transaction into another currency, the local-currency amount received may differ because of:

Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies

Vellena does not control these independent currency differences.

32. Bank Processing Time

Vellena's 7-business-day refund-processing period is separate from the financial institution's posting period.

After Vellena submits an approved refund, additional time may be required by:

Bank
Card issuer
PayPal
Other payment provider

Vellena cannot control or accelerate their processing schedule.

33. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally non-refundable

unless applicable law requires otherwise.

If a full return results from a verified:

Damaged product
Defective product
Incorrect product
Vellena fulfillment error

eligible standard outbound shipping charges paid directly to Vellena may be included in the refund where appropriate.

34. Free Shipping Orders

An order qualifying for free standard shipping does not automatically qualify for free return shipping.

For an eligible change-of-mind return:

The customer is responsible for return shipping.

For verified damaged, defective, incorrect, or materially incomplete products caused by Vellena:

Vellena covers reasonable authorized return shipping.

35. Partial Returns

If an order contains multiple Console Tables, customers may return selected eligible products.

Each returned product must individually satisfy the applicable return requirements.

A partial return may affect:

Bundle pricing
Promotional discounts
Minimum-order offers
Free-shipping eligibility

where this formed part of the original promotion and where legally permitted.

36. Exchanges

Vellena does not offer standard direct exchanges.

If you want another:

Console Table
Design
Finish
Color
Variant

please return the original eligible product and place a separate order for the preferred product.

A replacement supplied to resolve verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.

37. Replacement Components

Where practical, Vellena may resolve a verified problem by supplying a replacement component rather than requiring the entire table to be returned.

This may include:

Hardware
Fasteners
Leg or base component
Support component
Other included part

Availability depends on the product and reported issue.

38. Replacement Products

Where appropriate, Vellena may provide a replacement Console Table for a verified:

Damaged product
Defective product
Incorrect product
Materially incomplete product

Replacement availability depends on current inventory.

If a suitable replacement is unavailable, another eligible resolution may be offered.

39. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

An approved cancellation
An authorized return
An approved refund

A refused Console Table may need to be returned, received, and inspected before any refund can be reviewed.

Carrier return charges may apply where legally permitted.

40. Returned-to-Sender Shipments

A shipment may be returned to sender because of:

Incorrect address
Incomplete address
Repeated unsuccessful delivery attempts
Failure to arrange or accept delivery
Recipient refusal
Restricted delivery access

Vellena will review the circumstances after the shipment has been returned.

Customer-related carrier or re-shipping costs may apply where legally permitted.

41. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier confirms that an order was lost before delivery, no physical return is required.

Depending on circumstances and product availability, Vellena may provide:

Replacement
Refund

Lost-shipment procedures are explained further in our Shipping Policy.

42. Delivered but Not Received

If tracking shows Delivered but you cannot locate the shipment, first check:

Building entrance
Reception
Mailroom
Receiving area
Household members
Neighbors
Building management
Carrier delivery photograph or notice

If the shipment remains missing, contact Vellena with the order number and tracking information.

We may review carrier records before determining the appropriate next step.

43. Order Cancellation

Cancellation before shipment is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Once an order has shipped, it generally can no longer be handled through the standard pre-shipment cancellation process.

44. International Returns

This Return & Refund Policy applies to eligible orders shipped to:

United States
United Kingdom
France
Germany
Australia
Spain
Canada
Italy
Belgium
Portugal

International furniture returns may require additional:

Carrier documentation
Customs documentation
Product information
Return declarations

Please wait for Vellena's return instructions before arranging international return transportation.

45. Duties, VAT, GST, and Customs Charges

Refund treatment for:

Import duties
VAT
GST
Brokerage charges
Customs-processing fees

may depend on:

Destination
Return reason
Whether Vellena collected the charge
Applicable customs requirements
Applicable law

Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund process.

46. Abuse of the Return Process

Vellena may investigate activity that reasonably appears to involve fraudulent or abusive use of the return process.

Examples may include:

Returning a different product
Intentionally removing components
Falsifying product damage
Altering furniture and claiming it arrived that way
Repeated misuse of return procedures

Nothing in this section prevents customers from making legitimate claims involving damaged, defective, incorrect, incomplete, or misdescribed products.

47. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or reduce consumer rights that cannot legally be waived.

Customers may have additional rights depending on their:

State
Province
Country
Jurisdiction

Where applicable law provides greater protection than this policy, the mandatory legal requirement takes priority.

48. Related Vellena Policies

This Return & Refund Policy should be read together with our:

Shipping Policy
Cancel My Order / Cancellation Policy
Payment Methods Policy
Privacy Policy
Terms of Service

Each policy addresses a different stage of the transaction.

49. Changes to This Policy

Vellena may update this Return & Refund Policy when:

Product operations change
Return procedures change
Shipping arrangements change
Payment procedures change
Business practices change
Legal requirements change

When a revised version is published, the Last Updated date will be updated.

50. Contact Vellena

For questions about returns, damaged or defective Console Tables, incorrect products, missing hardware or components, replacement requests, or refunds, contact:

VELLENA LLC
Brand: Vellena

Business Address:
3701 NORTH BEACH STREET
FORT WORTH, TX 76137
United States

Phone: +1 (409) 392-8211

Email: admin@vellenallc.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing order, please include your Order ID whenever available.

For return requests, use:

Return Request – Order #[Order Number]

Please do not send complete card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive credentials by email.