Privacy policy

Last Updated: October 13, 2026
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Vellena, operated by VELLENA LLC, respects the privacy of customers and visitors who use our website.

This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you browse Vellena, purchase a Console Table, contact customer support, request shipping assistance, cancel an order, request a return or refund, submit a review, or otherwise interact with our online store.

It also explains privacy choices and rights that may be available depending on where you live.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through Vellena and related customer interactions, including when you:

Browse our website
View Console Tables
Add products to your shopping cart
Complete checkout
Place an order
Make a payment
Request shipping or tracking assistance
Request an address correction
Cancel an order
Request a return
Request a refund
Report a damaged, defective, or incorrect product
Contact customer support
Submit a product review
Subscribe to marketing communications where offered
Interact with cookies or similar technologies

This policy does not control the independent privacy practices of third-party websites or services that Vellena does not operate.

2. Information You Provide Directly

Depending on how you interact with Vellena, you may provide information such as:

Full name
Email address
Telephone number
Billing address
Shipping address
Delivery information
Product selections
Order number
Order details
Customer-service messages
Cancellation information
Return information
Refund information
Photos or videos submitted for product support
Review content
Marketing preferences
Other information you voluntarily provide

Please provide only information reasonably necessary for the applicable order or request.

3. Order Information

When you place an order, Vellena may collect or process information such as:

Customer name
Contact details
Billing address
Shipping address
Console Table ordered
Product finish or variant where applicable
Quantity
Product price
Discounts
Shipping method
Shipping charge
Transaction status
Order number
Tracking information
Delivery status
Cancellation status
Return status
Refund status

This information is used to process, fulfill, and manage your transaction.

4. Console Table Product Support Information

If you contact Vellena regarding a Console Table, we may use information relating to:

Product identification
Product dimensions
Materials
Finish
Color
Included components
Assembly information
Shipping
Delivery
Damage
Defects
Incorrect products
Missing components
Return requests
Refund requests
Replacement requests

The information required depends on the nature of the request.

5. Photos and Videos Sent to Support

Customers may voluntarily submit photographs or videos when reporting issues such as:

Shipping damage
Product damage
Product defects
Incorrect products
Missing hardware
Missing components
Packaging problems
A product materially different from its listing

Vellena may use submitted media to evaluate the issue and determine an appropriate resolution.

Please avoid including unrelated people, sensitive financial information, identification documents, or other unnecessary personal information in submitted media.

6. Payment Information

Payments are completed using the payment methods made available during checkout.

Depending on the payment method selected, payment information may be processed by an independent third-party payment provider.

Vellena may receive limited transaction-related information such as:

Payment status
Transaction identifier
Payment-method type
Amount paid
Last four digits of a payment card where available
Refund status

Vellena does not need customers to send complete payment-card numbers or CVV security codes through ordinary customer-service communications.

7. Sensitive Payment Information

Please do not send the following through ordinary email:

Complete credit or debit card number
CVV or CVC
Online-banking password
Payment-account password
One-time authentication code
Other sensitive financial credentials

Vellena Support does not require these details to identify or investigate an ordinary order.

8. Information Collected Automatically

When you use the Vellena website, certain technical information may be collected automatically.

Depending on the technologies in use, this may include:

IP address
Browser type
Device type
Operating system
Language setting
Approximate location derived from IP address
Referring website or page
Pages viewed
Products viewed
Time spent on pages
Click activity
Search activity
Shopping-cart activity
Checkout interactions
Cookie identifiers
Device identifiers
Session information
Technical-error information

This information may help us operate, secure, understand, and improve the website.

9. Cookies and Similar Technologies

Vellena may use cookies and similar technologies to support website functionality.

These technologies may be used for purposes such as:

Maintaining the shopping cart
Supporting checkout
Maintaining sessions
Remembering preferences
Providing website security
Preventing fraud
Measuring website performance
Understanding visitor behavior
Supporting advertising or marketing where enabled

Some cookies may be necessary for the website to work properly.

Other cookies may be optional depending on applicable law and user preferences.

10. Essential Cookies

Essential cookies may support functions such as:

Shopping cart
Checkout
Security
Session management
Fraud prevention
Website preferences

Blocking essential cookies may prevent some parts of the Vellena website from functioning correctly.

11. Analytics

Vellena may use analytics technologies to better understand how visitors interact with the website.

Analytics may help us understand:

Which pages are visited
Which Console Tables receive interest
How visitors navigate the website
Traffic sources
Device and browser patterns
General website performance
Technical issues
Checkout activity

Depending on the technology used, analytics information may be processed in aggregated, pseudonymous, or device-linked form.

12. Advertising and Marketing Technologies

Where enabled, Vellena may use advertising or marketing technologies to:

Measure campaign performance
Measure conversions
Understand marketing effectiveness
Support remarketing where legally permitted
Present more relevant advertising where permitted

These technologies may process information such as:

Cookie identifiers
Browser identifiers
Device information
Website activity
Products viewed
General interaction information

Use of these technologies may depend on visitor location, consent choices, and applicable law.

13. How We Use Personal Information

Vellena may use personal information to:

Process orders
Confirm payments
Prepare products for shipment
Arrange delivery
Provide tracking
Respond to customer questions
Correct shipping information
Review cancellation requests
Process returns
Issue approved refunds
Investigate damaged or defective furniture
Resolve missing-component issues
Handle incorrect-product claims
Provide replacements where appropriate
Prevent fraud
Protect website security
Maintain transaction records
Improve website functionality
Improve product information
Measure website performance
Communicate important order updates
Support marketing where legally permitted
Comply with legal obligations
Establish or defend legal claims where necessary

14. Transactional Communications

Vellena may use customer contact information to send transactional communications such as:

Order confirmation
Payment confirmation
Payment-verification request
Shipping confirmation
Tracking information
Delivery update
Address-related communication
Cancellation information
Return instructions
Refund confirmation
Replacement information
Customer-service response
Important transaction or security notice

These messages are different from promotional marketing communications.

15. Marketing Communications

Where offered, customers may voluntarily subscribe to promotional communications from Vellena.

Marketing communications may include information about:

New Console Tables
New designs
New finishes
Product collections
Promotions
Discounts
Store updates

Where required by law, appropriate consent will be obtained before marketing communications are sent.

16. Marketing Opt-Out

Customers may unsubscribe from promotional communications through:

The unsubscribe option in the message
Another available preference-control method
admin@vellenallc.com

Unsubscribing from marketing does not prevent necessary transactional communications relating to an existing order.

17. Customer Service Information

If you contact Vellena Support, we may use the information you provide to:

Locate an order
Verify transaction details
Respond to questions
Review shipping problems
Investigate product issues
Review cancellations
Review returns
Process refunds
Resolve complaints
Maintain reasonable support records

For an existing order, providing your Order ID can help us identify the relevant transaction.

18. Customer Reviews

If Vellena allows customers to submit reviews, customers may voluntarily provide:

Display name
Rating
Review title
Written review
Product photographs
Product videos

Information intentionally submitted for public display may become visible to other visitors.

Do not include information in a public review that you do not want others to see.

19. Information From Service Providers

Vellena may receive information from companies that help operate our website or complete customer transactions.

Depending on the services in use, these may include:

Payment providers
Shipping carriers
Fulfillment providers
Website-service providers
Security services
Fraud-prevention providers
Analytics services
Customer-support services
Email-service providers
Marketing services

Information received depends on the applicable service and business purpose.

20. How We Share Personal Information

Vellena may disclose personal information to service providers when reasonably necessary to operate the business.

This may include providers assisting with:

Payment processing
Order fulfillment
Shipping
Delivery
Returns
Refunds
Customer support
Website hosting
Website security
Fraud prevention
Analytics
Advertising
Marketing
Professional services

Information is shared only as reasonably necessary for the applicable purpose and subject to applicable law.

21. Shipping and Delivery Providers

To prepare and deliver a Console Table order, Vellena may share information with shipping, fulfillment, or delivery providers.

This may include:

Recipient name
Shipping address
Telephone number
Email address where required
Package information
Tracking information
Delivery instructions

Carriers may independently process this information under their own privacy practices.

22. Furniture Delivery Information

Console Tables may require additional delivery coordination depending on:

Package dimensions
Package weight
Number of cartons
Destination
Carrier requirements

Where reasonably necessary to complete delivery, relevant contact and delivery information may be shared with the applicable shipping provider.

23. Payment Providers

Payment providers may receive information necessary to:

Authorize payments
Process transactions
Authenticate customers
Prevent fraud
Process refunds

Vellena does not control all independent processing performed by:

Banks
Card issuers
Card networks
Other payment providers

Customers may review the applicable provider's privacy information where appropriate.

24. Legal Disclosures

Vellena may disclose information where reasonably necessary to:

Comply with applicable law
Respond to a valid legal request
Comply with a court order
Protect customer rights
Protect business rights
Investigate suspected fraud
Prevent abuse
Protect website security
Establish or defend legal claims

We do not intend this section to authorize disclosure beyond what is reasonably necessary or legally permitted.

25. Business Transfers

If Vellena or VELLENA LLC undergoes a:

Merger
Acquisition
Reorganization
Financing transaction
Sale of business assets
Similar business transaction

relevant customer information may be transferred as part of that transaction where legally permitted.

Any successor remains subject to applicable privacy obligations relating to transferred personal information.

26. Sale, Sharing, and Targeted Advertising

Certain privacy laws define terms such as:

Sale
Sharing
Targeted advertising
Cross-context behavioral advertising

in specific ways.

If Vellena's use of advertising or analytics technologies falls within an applicable legal definition, required privacy choices will be provided where applicable.

27. Data Retention

Vellena retains personal information only for as long as reasonably necessary for purposes such as:

Completing transactions
Providing customer support
Processing returns and refunds
Maintaining financial records
Handling disputes
Preventing fraud
Maintaining security
Meeting accounting or tax requirements
Complying with legal obligations

Different categories of information may have different retention periods.

Information may be deleted, anonymized, aggregated, or otherwise restricted when it is no longer reasonably necessary.

28. Order and Transaction Records

Order and transaction information may be retained for a reasonable period necessary to:

Maintain purchase records
Process refunds
Resolve disputes
Respond to payment claims
Meet accounting requirements
Meet tax requirements
Prevent fraud
Comply with applicable law

29. Customer Support Records

Customer-support communications may be retained for a reasonable period needed to:

Resolve customer issues
Maintain transaction history
Review prior support matters
Handle disputes
Prevent fraud
Meet legal obligations

30. Marketing Preferences

Marketing preference information may be retained until:

You unsubscribe
You withdraw consent
You otherwise change your preference

Vellena may retain limited suppression information where reasonably necessary to continue honoring an unsubscribe request.

31. Data Security

Vellena uses reasonable administrative, technical, and organizational measures intended to help protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Improper disclosure

Security measures may include:

Secure website connections
Access controls
Third-party payment-security measures
Fraud-prevention tools
Website-security monitoring

No website, network, transmission method, or electronic-storage system can guarantee absolute security.

32. Customer Security Responsibilities

Customers should also take reasonable steps to protect their own accounts and payment information.

We recommend:

Using the official Vellena website
Checking the website address before entering payment information
Keeping passwords private
Avoiding suspicious payment links
Never sharing one-time verification codes
Reviewing financial statements for unfamiliar transactions

33. International Processing

Vellena may serve customers in:

United States
United Kingdom
France
Germany
Australia
Spain
Canada
Italy
Belgium
Portugal

Personal information may therefore be processed in locations other than the customer's own country, including where Vellena's service providers operate.

Where applicable law requires safeguards for international handling of personal information, those requirements apply.

34. Privacy Rights

Depending on where you live and applicable law, you may have rights to:

Request access to personal information
Request correction
Request deletion
Request a copy of certain information
Request portability where applicable
Object to certain processing
Restrict certain processing
Withdraw consent where processing depends on consent
Opt out of targeted advertising
Opt out of certain legally defined sale or sharing
Appeal certain privacy decisions where applicable

Not every right applies in every location or circumstance.

35. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights where applicable.

These may include rights to:

Confirm whether personal information is processed
Access personal information
Correct inaccurate information
Delete certain information
Obtain a portable copy
Opt out of targeted advertising
Opt out of certain legally defined sales or sharing
Opt out of certain profiling activities

Vellena will honor applicable rights where legally required.

36. Global Privacy Control

Where required by applicable law and supported by the website technologies in use, Vellena may recognize legally valid browser-based preference signals such as:

Global Privacy Control (GPC)

The effect of such signals depends on applicable law and website configuration.

37. European Privacy Rights

Where GDPR or another applicable European privacy law applies, individuals may have rights including:

Access
Correction
Deletion
Restriction
Objection
Data portability
Withdrawal of consent

Customers may also have the right to submit a complaint to an applicable supervisory authority.

38. United Kingdom Privacy Rights

Where UK privacy law applies, customers may have rights concerning:

Access
Correction
Deletion
Restriction
Objection
Portability
Withdrawal of consent

The exact rights depend on the nature of the processing and applicable law.

39. Legal Bases for EEA and UK Processing

Where GDPR or UK GDPR applies, Vellena may rely on legal bases including:

Contract

Processing may be necessary to:

Process an order
Receive payment
Arrange shipping
Deliver a Console Table
Handle a cancellation
Handle a return
Issue a refund
Provide transaction-related support

Legitimate Interests

Processing may occur for reasonable business purposes such as:

Fraud prevention
Website security
Service improvement
Business administration
Appropriate analytics

where those interests are not overridden by applicable individual rights.

Consent

Consent may be used where required for:

Promotional communications
Optional cookies
Certain advertising or analytics technologies

Legal Obligations

Processing may be necessary to comply with:

Tax requirements
Accounting requirements
Valid legal requests
Fraud-prevention obligations
Other applicable law

40. Automated Tools

Vellena may use automated tools to assist with:

Payment screening
Fraud prevention
Website security
Analytics
Advertising

Where applicable law restricts solely automated decision-making that produces legal or similarly significant effects, Vellena will handle such processing in accordance with those requirements.

41. Children's Privacy

The Vellena website is intended for individuals legally capable of making online purchases.

Vellena does not intentionally seek to collect personal information directly from children who are not legally able to enter into their own online transactions.

If we learn that personal information from a child was collected in violation of applicable law, reasonable steps may be taken to delete it.

42. User-Generated Content

If Vellena allows customers to submit public reviews, photographs, videos, or comments, that content may become visible to other visitors.

Please do not publicly submit:

Payment information
Private addresses
Sensitive personal information
Information concerning another person without permission

Vellena may remove content that is unlawful, fraudulent, misleading, abusive, infringing, or otherwise inappropriate.

43. Third-Party Websites

The Vellena website may contain links to independent websites or services.

Once you leave our website, the privacy practices of the third party apply.

Vellena is not responsible for the independent:

Privacy policies
Security practices
Data handling
Content

of third-party websites or services we do not control.

44. Social Media

If you interact with Vellena through a social-media platform, that service may separately collect and process information according to its own privacy practices.

Information voluntarily posted publicly may be visible to other people.

Please do not send sensitive payment credentials through social-media messages.

45. Fraud and Security Monitoring

Vellena may use information to detect or investigate:

Fraudulent purchases
Unauthorized transactions
Suspicious payment activity
Website attacks
Promotion abuse
Refund abuse
Return abuse
Other security threats

These activities help protect customers, transactions, and the Vellena website.

46. How to Submit a Privacy Request

To submit an applicable privacy request, contact:

admin@vellenallc.com

Use a subject line such as:

Privacy Request – Vellena

Please clearly describe the right or request you want to exercise.

Vellena may request information reasonably necessary to:

Locate relevant records
Verify your identity
Protect your information against unauthorized disclosure
Understand the nature of your request

We will not intentionally request more information than reasonably necessary for verification.

47. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request for you, Vellena may request reasonable evidence showing that the agent is authorized to act on your behalf.

We may also need to verify your identity directly where permitted or required by law.

48. Response Timing

Vellena responds to verified privacy requests within the timeframe required by applicable law.

The timeframe may vary depending on:

Customer location
Type of request
Complexity
Applicable privacy law

Where legally permitted, additional time may be used where reasonably necessary with appropriate notice.

49. Non-Discrimination

Where required by applicable law, Vellena will not unlawfully discriminate against a customer simply because the customer exercised an applicable privacy right.

Exercising a privacy right does not prevent us from processing information still reasonably necessary to:

Fulfill an order
Deliver a Console Table
Issue a refund
Prevent fraud
Comply with legal requirements

50. Relationship With Other Vellena Policies

This Privacy Policy should be read together with our:

Payment Methods Policy
Shipping Policy
Cancel My Order / Cancellation Policy
Return & Refund Policy
Terms of Service

Each policy addresses a different part of the Vellena customer relationship.

51. Changes to This Privacy Policy

Vellena may update this Privacy Policy when:

Website technologies change
Website features change
Service providers change
Advertising practices change
Business practices change
Product operations change
Privacy laws change
Legal requirements change

When a revised version is published, the Last Updated date will be updated.

52. Contact Vellena

For questions about this Privacy Policy or to submit a privacy request, contact:

VELLENA LLC
Brand: Vellena

Business Address:
3701 NORTH BEACH STREET
FORT WORTH, TX 76137
United States

Phone: +1 (409) 392-8211

Email: admin@vellenallc.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For privacy-related requests, use:

Privacy Request – Vellena

Please do not include complete card numbers, CVV codes, banking passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive credentials in your message.